Robust Conversations: The Resilient Manager's Secret Weapon
by Anne Gately

The resilient manager employs adaptive strategies to cope with the continual change encountered in the workplace. Most particularly, the resilient manager must be able to communicate thoughts and feelings accurately to those with whom he or she works, every day in myriad situations.

We succeed or fail at work and in all other aspects of our lives one conversation at a time, according to Susan Scott's seminal work Fierce Conversations. Conversations can be to resolve issues with the team, to provide more-effective coaching in one-to-one conversations, to improve delegation, and to confront issues that impede enriched relationships. As with any skill, the ability to engage in conversation with senior executives, peers and colleagues takes practice and discipline to ensure that organisational and personal goals are met and that the individual manager's skills at initiating, conducting and concluding conversations are honed to a point of expertise.

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